FAQs
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 4-7 days handling time for your order to ship out, average shipping times are 15-21 days.
Tracking Your Shipment
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business days please email us at support@piecesbypixie.com.
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is defective or damaged. Buyers have 30 days to send item back to us for a full refund. You must ship it back at your own expense. Once the product is received, we will refund the full amount of your original purchase. Please include the full name and order number inside packaging on returned parcels.
Please note: If you your package has already shipped, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
You are able to cancel your order with no penalty! But...you must cancel your order before it ships!
If the item has already shipped, your order can not be cancelled.
I have entered an incorrect address what do I do now?
If you have misspelled or auto-filled an incorrect mailing address email us at support@piecesbypixie.com.
We can update address/shipping information up to 24 hours after an order has been placed. However, after 24 hours, the address information can not be updated and no refund will be issued as a result of buyer's error.
How long does shipping take?
Shipping times vary, as we do ship worldwide, from different fulfillment centers, based on your location. The average shipping time is 15-25 business days.
I have a question that wasn't answered, can you please help?
Please send us an email to support@piecesbypixie.com and we will be happy to assist you in any way we can. We do receive a large number of emails, so for a prompt response, include your order number and clearly state your issue/concern.
We try our best to ship items as fast as we can. Please allow 4-7 days handling time for your order to ship out, average shipping times are 15-21 days.
Tracking Your Shipment
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business days please email us at support@piecesbypixie.com.
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is defective or damaged. Buyers have 30 days to send item back to us for a full refund. You must ship it back at your own expense. Once the product is received, we will refund the full amount of your original purchase. Please include the full name and order number inside packaging on returned parcels.
Please note: If you your package has already shipped, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
You are able to cancel your order with no penalty! But...you must cancel your order before it ships!
If the item has already shipped, your order can not be cancelled.
I have entered an incorrect address what do I do now?
If you have misspelled or auto-filled an incorrect mailing address email us at support@piecesbypixie.com.
We can update address/shipping information up to 24 hours after an order has been placed. However, after 24 hours, the address information can not be updated and no refund will be issued as a result of buyer's error.
How long does shipping take?
Shipping times vary, as we do ship worldwide, from different fulfillment centers, based on your location. The average shipping time is 15-25 business days.
I have a question that wasn't answered, can you please help?
Please send us an email to support@piecesbypixie.com and we will be happy to assist you in any way we can. We do receive a large number of emails, so for a prompt response, include your order number and clearly state your issue/concern.